Mouthpiece Shipping Policy

Due to overwhelming demand and extreme unpredictability in the speed of international shipping, orders placed today may take up to 8 weeks to ship.

 

Purchases will be shipped from The USA.  We will send you a confirmation  

email including tracking info.  Once the package is inside your country, please contact

the shipping company directly (using the tracking number) if you need assistance.

Return & Exchange Policy

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We're so sure you'll love the experience of playing a LOTUS Mouthpiece that we offer an industry-leading return & exchange policy,

so you can feel 100% confident in your purchase. 

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You have 30 days to decide if a mouthpiece is right for you.

 

We are happy to exchange one model for another within the 30 day test period.  There is no re-shelving fee but we do ask that you cover the shipping cost to send it back to us and the 25€ for us to send the exchange to you.

 

If you're absolutely sure you're looking for something different than what LOTUS Mouthpieces offer, just send it back to us for a full refund minus shipping. 

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IN CASE OF DAMAGE:​

  • Dents

  • Deep scratches that go below the silver plating

  • Strong signs of wear on the shank which can't be buffed out

  • Signs that you've used the mouthpiece as a pipe :-) 

  • Or any other major cosmetic flaw that's non-fixable occurs...

​We'll still accept the return, but there'll be a fee of €50 deducted from your refund.

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Don't worry.  As long as you take care when inserting the mouthpiece into your horn, any signs of shanking can usually be buffed away easily.

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Just try not to drop it.  :-)