Mouthpiece Shipping Policy
En raison de la forte demande, nous nous attendons à ce que les commandes passées aujourd'hui soient expédiées dans un délai maximum de 8 semaines.
Les achats seront expédiés des Pays-Bas et comprendront un numéro de suivi.
Return & Exchange Policy
We're so sure you'll love the experience of playing a LOTUS Mouthpiece that we offer an industry-leading return & exchange policy,
so you can feel 100% confident in your purchase.
You have 30 days to decide if a mouthpiece is right for you.
If you feel it's close, but not exactly what you need, we'd very much prefer to help you find a suitable alternative and make an exchange.
Perhaps a different rim size, cup depth or material choice would be the winner.
If you're absolutely sure you're looking for something different than what LOTUS Mouthpieces offer, just send it back to us for a full refund.
IN CASE OF DAMAGE:
Deep scratches that go below the silver plating
Strong signs of wear on the shank which can't be buffed out
Signs that you've used the mouthpiece as a pipe :-)
Or any other major cosmetic flaw that's non-fixable occurs...
We'll still accept the return, but there'll be a fee of €50 deducted from your refund.
Don't worry. As long as you take care when inserting the mouthpiece into your horn, any signs of shanking can usually be buffed away easily.
Just try not to drop it. :-)