Mouthpiece Shipping Policy
Mouthpieces will be shipped within 5 days of your purchase.
Of course, if we can ship them even sooner, we certainly will.
Just don't want to over-promise. ;-)
*** Our mouthpieces are in production right this very minute, and shipping will begin by February 1st. Pre-orders between now and January 31st will receive a 10% discount. ***
In early February, shipments to the US will be sent directly from our main distribution center in The Netherlands.
Once our distribution center in the US has received mouthpieces (also in February) deliveries to the United States (+ 🇨🇦 & 🇲🇽) will be shipped from within the US, so delivery times will usually be quite fast.
Purchases made from all other countries will be shipped from The Netherlands
via Priority Shipping with a tracking number.
Return & Exchange Policy
We're so sure you'll love the experience of playing a LOTUS Mouthpiece that we offer an industry-leading return & exchange policy,
so you can feel 100% confident in your purchase.
You have 30 days to decide if a mouthpiece is right for you.
If you feel it's close, but not exactly what you need, we'd very much prefer to help you find a suitable alternative and make an exchange.
Perhaps a different rim size, cup depth or material choice would be the winner.
If you're absolutely sure you're looking for something different than what LOTUS Mouthpieces offer, just send it back to us for a full refund.
IN CASE OF DAMAGE:
Deep scratches that go below the silver plating
Signs that you've used the mouthpiece as a pipe :-)
Or any other major cosmetic flaw that's non-fixable occurs...
We'll still accept the return, but there'll be a fee of €25 deducted from your refund.
Don't worry. As long as you take care when inserting the mouthpiece into your horn, any signs of shanking can usually be buffed away easily.
Just try not to drop it. :-)